❓ Help & Contact
Back to dashboardHow do I invite my family?
Head to Invites & RSVPs and use Invite Tools — a printable invite card, a ready-to-post message for group texts or Facebook, and a mailto link so you can email everyone with an address on file at once.
How do I let people upload photos?
Photo uploads are a one-time $9.99 unlock (the family Owner can buy it from the Pricing page). Once unlocked, anyone can add photos to the Photo Gallery or a Family Tree profile — including snapping one right from their phone camera, or scanning the printable QR code on the Photo Gallery page during the event.
I can't remember my password.
No need to reset anything — go to the sign-in page and click "Email me a sign-in link instead." That always works, even if you never set a password, and you can set (or change) your password afterward from Account.
I made a mistake in the Family Tree — can I fix it?
Yes. Every person in the tree has Edit and Remove links. Edit opens the same form used to add them, pre-filled, so you can correct anything without starting over.
What's the difference between Owner, Editor, and Viewer?
Owner can do everything, including purchases and billing. Editor can edit everything except purchases. Viewer can see everything but can't make changes. Ask your family's Owner if you need your role changed.
How does Theme & Merch work?
Pick a theme pack for a coordinated name, colors, and icons. Click "Auto-fill from Family Tree" to automatically color-code each branch of the family based on the founding generation's kids. Then click any Merch or Decorations idea for a ready-to-shop link.
🔒 Privacy & Security
What we collect
Your account email, whatever you enter into the Family Tree (names, relationships, and any optional email, phone, or notes you add), RSVP and guest info, photos (if photo uploads are unlocked), and anything you submit through Feedback.
Who can see it
Only the people you invite into your own family — never another family using Roots & Reunions, and never the public. Every family's data is kept completely separate at the database level, enforced by the same system regardless of who you are or how many families are using the app.
We don't sell your information
We don't sell, rent, or share your personal information with advertisers or data brokers — period. We use a small set of trusted service providers to run the app itself: Supabase (database and file storage), Stripe (payment processing — they handle your card details directly, we never see or store them), Resend (sending account emails like sign-in links), and Vercel (hosting). Each only accesses what it needs to do its job.
Analytics & advertising
We use Vercel Analytics and a Google Ads tag to understand site traffic and ad performance — these track visits and general usage patterns, not anything from inside your family's private data.
Questions, or want your data removed?
Email support@rootsandreunions.coanytime and we'll take care of it.
Still stuck?
Send us an email and we'll get back to you.
support@rootsandreunions.coOr leave feedback →