❓ Help & Contact

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How do I invite my family?

Head to Invites & RSVPs and use Invite Tools — a printable invite card, a ready-to-post message for group texts or Facebook, and a mailto link so you can email everyone with an address on file at once.

How do I let people upload photos?

Photo uploads are a one-time $9.99 unlock (the family Owner can buy it from the Pricing page). Once unlocked, anyone can add photos to the Photo Gallery or a Family Tree profile — including snapping one right from their phone camera, or scanning the printable QR code on the Photo Gallery page during the event.

I can't remember my password.

No need to reset anything — go to the sign-in page and click "Email me a sign-in link instead." That always works, even if you never set a password, and you can set (or change) your password afterward from Account.

I made a mistake in the Family Tree — can I fix it?

Yes. Every person in the tree has Edit and Remove links. Edit opens the same form used to add them, pre-filled, so you can correct anything without starting over.

What's the difference between Owner, Editor, and Viewer?

Owner can do everything, including purchases and billing. Editor can edit everything except purchases. Viewer can see everything but can't make changes. Ask your family's Owner if you need your role changed.

How does Theme & Merch work?

Pick a theme pack for a coordinated name, colors, and icons. Click "Auto-fill from Family Tree" to automatically color-code each branch of the family based on the founding generation's kids. Then click any Merch or Decorations idea for a ready-to-shop link.

Still stuck?

Send us an email and we'll get back to you.

support@rootsandreunions.coOr leave feedback →